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ITEMS DAMAGED DURING SHIPMENT All merchandise damaged during shipment is covered by the shipper. If you receive merchandise damaged during shipping, please email our Shipping Department within 30 days of the date of shipment of your order, and your claim will be processed immediately. NOTE: Established procedures by UPS, U.S. Parcel Post, and trucking lines, must be complied with or they may deny your claim. DEFECTIVE ITEMS To obtain Essential Furnishings authorization to return a defective item for credit or replacement, simply email our Shipping Department within 30 days of purchase. Non-defective merchandise returns will incur a 20% restocking fee, and must also be returned within 30 days of purchase.
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